We want you to be completely satisfied with every order you receive from American Sign Products. If you are not, please contact us within 15 days of receipt of your product(s).
- For material to be returned, customer must request a Return Material Authorization (RMA) within 30 days of receipt of order.
- Upon RMA review, an exchange, credit, or refund may be arranged for stock items you have purchased, excluding shipping charges, if return is approved and upon our inspection.
- Returned, unused merchandise must be shipped in proper packaging (original packaging preferred if possible), freight pre-paid and in good condition for resale.
- All returns must include the ASP RMA number
- Returned products will be subject to a 20% restocking fee.
We’re sorry, but custom products may not be returned for credits or refunds. All sales are final on custom orders.
The following items, but not limited to, are not eligible for return:
- Partial or altered rolls
- Material cut to size
- Non-standard size
- Premasked rolls
- Custom converted items
Steps to returning a product to American Sign Products:
- Call us at 800-223-5995 for a Return Material Authorization.
- Send us your purchased products in proper packaging to avoid damage.
- American Sign Products reserves the right to inspect and accept all returns. We may refuse credits based on damage or items that cannot be resold.
- If warranted, a 20% restocking fee will be charged.